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Your satisfaction is our priority. We're committed to delivering exceptional products and service that exceed your expectations.
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FAQs
Below are some of are common questions
Do you ship internationally?
Yes, we ship globally! We are proud to offer free express international delivery so you can elevate your beauty routine no matter where you are in the world. Plus, all orders over €100 automatically qualify for free shipping.
How long will it take to receive my order?
Once your order is placed, it takes 1-2 business days to process and pack. After dispatch, express international delivery typically takes 5-14 business days depending on your local customs and postal services.
What is your return policy?
We want you to love your Lumiqo products. We offer easy returns on all beauty products within 10 days of receiving your order. If you aren't completely satisfied, simply reach out to our support team at lumiqoofficial@gmail.com, and we will guide you through the seamless return process.
What if my item arrives damaged?
While we use trusted carriers to ensure your items arrive in perfect condition, accidents occasionally happen in transit. If your product arrives damaged, please email us a photo within 48 hours of delivery, and we will rush a free replacement to you immediately
